Virus is gone,but I still have problems. What should I do?

Posted on

Jun,06

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1:36 am

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A virus called XP smart security attacked my computer. I did all the steps listed on this website http://www.bleepingcomputer.com/virus-removal/remove-smart-security except for the last one that said delete my system 32 file.I’m nervous about deleting that since I heard it’s a very important component for a computer. Anyway, I also downloaded and ran in safemode Malewarebytes,Wondershare Registry Optimizer, Spybot-search and destroy, AVG 9.0 Anti-virus plus firewall, and Auslogics Registry Cleaner. The problem is even though I know the virus is gone it has left a lot of problems in its wake even with all the computer helping stuff I downloaded.

First I can no longer do anything under my username. It is the name I was under when the virus attacked. If I try to open the internet or go to control panel these two things will pop up. A box saying Open with comes up and then proceeds to list programs. That box shouldn’t be coming up in the first place,and even when I go along with it still no internet. For the control panel this message comes up C:/windows/system32/rundll32.exe/application not found.

Strangely this doesn’t happen in my other administrator user-names. Just the one that I was on when the virus came. However, there are some problems under the username I’m now under as well. Firefox will crash if I go to certain sites or I will get redirected. Also I can go to safe mode, but I can no longer do anything while there. I have a strong feeling this virus rewrote some things in my registry, and even with the registry cleaners I used I’m still having problems. What am I doing wrong?

Should I I go on ahead and do the last step in the link I provided which is deleting the system 32 file? That does seem like where the problems are coming from since all the errors I keep getting have that file name in it. If not what can I do? Everything is wrong or won’t work at all under my original user-name. Even system restore. My other user-names aren’t all that better. What can I do to get my computer fully back in good health. Thanks

Do you happen to have your windows disk or a recovery disc? If so insert it and select repair. If not and you don’t have a backup and system restore won’t work then I’m afraid your most likely screwed.

5 Responses to “Virus is gone,but I still have problems. What should I do?”

  1. Do you happen to have your windows disk or a recovery disc? If so insert it and select repair. If not and you don’t have a backup and system restore won’t work then I’m afraid your most likely screwed.
    References :

  2. You Should Try with Malwarebytes and CCcleaner To clean your registery
    References :

  3. It does not say to delete the System32 folder, it says to delete:
    C:\Windows \System32 \Drivers\ \HOSTS file

    registry cleaners are not going to help anything

    follow the steps from the bleepingcomputer guide. after you are done you may need to fix the file association for exe files if they ask what program to open with. see the link below for the exe file asociation fix

    http://www.dougknox.com/xp/file_assoc.htm
    References :

  4. Okay well XP Smart Security is one of those "Rogue Antivirus" programs. It’s nasty and the bad news is that there are still reminants of it on your system.

    The first thing you should do is to use this tutorial to remove the "Google Redirect Virus" that it has put on your PC: http://www.personalcomputerfixes.com/spyware/how-to-remove-the-google-redirect-virus/

    I know that’s the least of your problems but I know that tutorial works, and will stop your browser from getting redirected all the time.

    You should also look to invest in "Spyware Doctor". This is probably the best spyware removal program you can get and will definidely look through your PC and find most of the problems (not including the Google Redirect Virus) that are causing issues. It’s about $30 I think but it is totally worth it. After you’ve performed a scan with SD, perform a repair installation of your system to refresh all the damaged settings and files that could have been damaged by the virus.
    References :

  5. DONT GET TO MANY ANTI VIRUS PROGRAMS. IT WILL MESS UP YOUR COMPUTER THEN EVERYTIME YOU LOG ON IT WILL RESTORE ITSELF TO THE TIME YOU DOWNLOADED A PROGRAM, SO IN OTHER WORDS, THAT PROGRAM WILL NOT GO AWAY, EVEN WITH A RESTORE CD
    References :

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